Frequently asked questions about Flexible Engine​

All the answers to your questions about using the Flexible Engine offer​.

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General Presentation

Flexible Engine is an OpenStack public cloud solution, operated by Orange Business Services. It gives you access to an innovative and high-performance infrastructure to host your traditional and native cloud applications.

The data centers operated by Orange are located in Amsterdam, Paris and Atlanta. Through a partnership of cloud service providers, the Cloud Alliance, Flexible Engine users can also access partner data centers in regions around the world. The data centers available with Flexible Engine are located in more than 10 regions around the world. The map below shows the data centers available with Flexible Engine:

All the prices of the services and their pricing model are detailed in the Pricelist page.

Please note that there are several pricing models for Elastics Cloud Servers. Please note that there are several pricing models for Elastics Cloud Servers. See Question below: “What are the different pricing models available for Flexible Engine?”.

To estimate the cost of your project or to find out the cost of the Flexible Engine features, an estimator is avaible on the Flexible Engine Assistance page in “Price estimation tool”.

There are different ways to subscribe to Flexible Engine.
You can subscribe to the offer by contacting your OBS sales representative, but if you don’t have one, there are other ways:

1) By phone at 0 800 216 000
2) Via the contact page (response within 48 hours)
3) Directly via the subscription page

You will have to indicate information relative to your company (SIRET, address etc…) then submit the subscription request. You will then receive your Cloudstore access by email.

If you are a beneficiary or have already benefited from the trial offer, the subscription is done directly on your customer area.
To do this, you will find in two places in your customer area a button “Switch to the paid offer” that will allow you to perform this action online.

Once the service has been activated in your technical console, you will receive a subscription confirmation e-mail.

You can subscribe to Flexible Engine by subscribing to the Free Trial offer valid for 3 months. From the cloud.orange-business.com website, go to the Test our offer page. A few weeks before the end of the Free Trial offer, you will be contacted by our services to convert your offer and continue using Flexible Engine. You can also subscribe to Flexible Engine by directly contacting an Orange sales representative or by using the contact form at cloud.orange-business.com.

Our test offer allows you to try out the entire functionality of the Flexible Engine package free of charge (bank details not required) and simply. You can benefit from this access for 2 calendar months in addition to the month of subscription. Throughout this test offer, you will be supported free of charge through phone and email support, a customer community, webinars, documentation and a user guide. At the end of this period, you will be able to subscribe to the offer and keep your settings.

To subscribe, go to the Test our offer page and click on “Test the offer”. Fill in the form to open an account. Once the account is opened, you will be able to benefit from the offer’s features and services free of charge. For more information about the services offered on Flexible Engine, please visit the Features page.

All the prices of the services and their pricing model are detailed in the Pricelist page.

Please note that there are several pricing models for Elastics Cloud Servers. Depending on your needs, you can choose :
– “Pay As You Go” (PAYG): it does not require any commitment and allows a pricing adapted to your consumption. Prices vary according to the time of consumption and the resources used.

– A reserved instance subscription: you pay a fixed monthly amount for the duration of your commitment. This billing method offers a greater discount than Pay As You Go.
To learn more about the terms and conditions of the reserved instance subscription click here.

– A flexible reserved instance subscription: You pay a fixed monthly amount for the duration of your commitment. This billing method gives you the possibility to modify the reserved instances during the duration of your commitment. This allows you to adapt your infrastructure to your needs.
To learn more about the flexible reserved instance subscription click here.

To estimate the cost of your project or to find out the cost of the Flexible Engine features, an estimator is available on the Flexible Engine Assistance page in “Price estimation tool”.

 

 

There are two tools:

– Online price estimation tool: it integrates the main features of the flexible engine to estimate your project. HERE
– Complementary tariff estimation tool: this is an Excel tool that allows you to estimate your project with all the functionalities. HERE

In order to satisfy our customers, our Cloud offer has several certifications guaranteeing a quality service, data protection and a secure information system.

To find out more about our certifications and those of our partners, please visit our Certifications of our experts and Certifications of cloud offers pages.

The contractual documents of OCB services describe the commitments related to the operation and quality of services. All of these documents are available on the Contractual Documents page.

All of our Cloud offerings are designed and operated in compliance with RGPD. You can view all Orange Business Services privacy policy documents here. You can also find the description of the personal data processing for Flexible Engine here.

The Cloud Alliance gives you access to Cloud regions around the world operated by our partners, while benefiting from the guarantees provided by our Flexible Engine offer: a single point of contact/support, a European law contract and global connectivity from Orange Business Services.
The regions available through the Cloud Alliance Flexible Engine can be viewed here.
You can also learn more with our dedicated video here.

You can order access to the Cloud Alliance regions from your Cloud Store customer space, using the “Cloud Alliance Regions” sticker located in the “Services” section. Once your accesses have been set up by our teams. You can deploy your Cloud resources on all Cloud Alliance regions from the Flexible Engine technical console in the top left hand side menu.

All the Cloud Alliance awards can be viewed on our Cloud Alliance partner’s website, which can be accessed here. Only prices in US dollars are valid. You can find all your consumption history and your unified associated invoices in your Cloud Store customer space.

Connection

When you subscribe to the Flexible Engine offer, you will receive an email “Welcome to the Cloudstore Customer Space”. This email contains your login (John.doe) to connect to your Cloudstore Customer Space and a link to set your password. Then simply follow this link and enter your username and password to connect to your Cloudstore Customer Space.

Remember to keep this email. If you encounter a problem accessing your Cloudstore Customer Space, please contact our customer service via the email address at the bottom of the email.

From your Cloudstore Customer Space, go to “My account” and click on “Change my password”.

From the login page of your Cloudstore Customer Space, you can reset your password by clicking on the “Forgotten password” link.
Once the change is made, a reset email will be sent to you.

If you are already connected to your Cloudstore Customer Space, simply follow the Technical Console link on the home page of your Cloudstore Customer Space.

Otherwise, there are 2 other ways you can access it :
1 – Connect to the Web Login by entering your username (John.Doe), your domain name (OCB000XXXX) and the password to access the Cloudstore Customer Space. This information is included in the “Welcome to the Flexible Engine Console” email you receive shortly after subscribing to the Flexible Engine offer.
2 – Log in to the Web Login and click on API Login at the top right of the page. Then, enter your domain name (OCB000XXXX), your login (Username/email address/cell phone number) and your API password. This information can be found in the “Welcome to the Flexible Engine Console” email you receive shortly after subscribing to the Flexible Engine offer. You can also set your API password by following this link.

If you encounter any problems accessing your Flexible Engine technical console, please contact our customer service department via the email address at the bottom of the email.

Your API Login password allows you to log in to the Flexible Engine technical console. To modify or reset it :
Visit the login page of the Flexible Engine console and click on the API Login function in the top right corner.
The “Forgotten Password” link will appear on this new page and allow you to change or reset your API Login password.

In case your Login API is blocked, log in to your Cloudstore Customer Space by entering your username (John.Doe) and click on “Technical Console”. In the list of proposed services, select ” Identity and Access Management” present in the ” Management and Deployment” block. Then, on the line corresponding to the user (John.Doe), click on ” More” and select ” Reset Failed Login”. Your Login API will be immediately unlocked.

In order for existing users in the cloud store to access a new tenant, the user managing the new tenant must explicitly give them access.

If you have several tenants and sometimes create new ones, the management of these tenants will be made easier for you by obtaining a “partner” login in the cloud store:

  • Make the request via your OBS sales contact – you will give him your name, first name, email address, phone number, creation option yes/no
  • You will receive a new login (firstname.lastname.company) which will have read-only access to the cloud store (no access to the technical console)
  • This login automatically accesses all your contracts on the cloud store, even those recently created by you or by other people
  • If you asked for “option creation = yes”, this new login will allow you to create new tenants/domains. You will be charged for their consumption as for other domains.

This service is included in the Flexible Engine offer, there is no extra cost.

The strong authentication on Flexible Engine is based on the Orange authentication: access to the Cloud Store Customer Area and access to the technical console use the same authentication system, the Orange authentication. Currently it is not possible to activate this authentication yourself.

There is another authentication method, used for the “API password”, it is the Flexible Engine authentication. This is the method that can be configured in MFA mode from the Identity and Access Management service (“Login Authentication” parameter). However, when using the Flexible Engine APIs, token authentication does not require MFA mode.

 

Billing

Billing information can be found in your Cloudstore Customer Space, in the “Billing” tab. There you will find :
– your billing reports (monthly) and current price simulation (daily) in EXCEL format
– your detailed consumption reports (monthly) and detailed current rated consumption report (daily) in CSV format
– as well as your invoices in PDF format

If you don’t see this tab, you don’t have the right to access it : you need to ask someone in your organization to give you these rights.

Your Flexible Engine invoice does not contain details of the amounts per resource (e.g. price of each VM, each volume, etc.).

But you have access in your Cloud Store Customer Space to a very detailed file called “consumption report”, in CSV format, that can be easily imported into EXCEL to produce a FINOPS report of your Flexible Engine consumption.

In particular, this report includes the notion of tags (TMS service) on your main resources: servers, licences, volumes, load balancers etc.

There are two versions of this file: a monthly file, available at the beginning of the following month, and a daily file available every morning.

They are available in the “Invoices” section of the Cloud Store.

Their full description is available here

We offer to all our customers who have 3 or more tenants to activate their multi-tenant bill. Send an email to an OCB sales representative to activate your multi-tenant-bill. When your request is processed, you will no longer receive several bills but a single bill. In the Cloudstore, all your Flexible Engine billing information will be combined in an additional “multi-services” contract.

The billing information that you can change is :
– The company name and address of your company
– The surname, first name, email address of the person to whom the digital invoice (PDF document) is sent
You can request these changes by contacting your OBS sales representative.

Concerning the external reference appearing on your invoice, the referent user of your tenant can update them by going to the ” Services ” tab and using the corresponding thumbnail, it is the parameter called REF1.

A description of the Flexible Engine services pricing structure and your monthly bill is available on the Understand your invoice page.

In case of a problem, you can contact your OCB sales representative by e-mail, specifying your invoice number, your domain name (OCB000XXXX) and describing your billing problem.
Otherwise you can contact support and declare an incident by going to the Incidents page via the “Incident declaration” tab. To choose the holder on which to report an incident, click on the “Scope” button in the top right-hand corner and select a holder. Click on “Report an incident” and fill in the form before clicking on “Validate” to open an incident ticket. Once the ticket has been opened, you will be able to follow the management of incidents via the “Recent Incidents” tab.
For more information, please refer to the document Incident Management.

An invoice problem, need clarification?
You can contact us at the following address: ocfb.adv@orange.com

Your Cloudstore Customer Space displays all the bills that have been sent to you by OBS, including any corrective bills.

Each contract visible from the Cloudstore Customer Space has 3 references called REF1 / REF2 / REF3 which are shown on the first page of the bill (see example below):
– In the field “Your reference”: REF1 (example (1) AA00606838) next to the contract code OCB000NNNNNNN (2)
– In the “Reference” field (3): the data REF2 (example (4) PJ00010399) and REF3 (example (5) OCB0001999) next to the usage period.
Only the contract referrer can make a request for a change of bill references, and this from his Cloudstore Customer Space. To do this, he must go to the “Services” tab and then, in the catalogue, he can access the “Modify your invoices external references” service free of charge.

Note : if you have several tenants and have asked to activate bills grouping, the “multi-services” contract that has been created has the same information but it cannot be edited via the Cloudstore Customer Space : you must make a request to your OCB sales representative.

FAQ Facturation

If I benefit from two identical instances but with different subscriptions (For use / Reserved instance) then the most used instance will automatically benefit from the billing associated with your subscription.

Example: If you subscribe to a t2.micro Pay As You Go instance and a t2.micro reserved instance, we will take into account the t2.micro instance with the highest usage in the reserved instance billing. This allows you to receive the discount for the reserved pending billing on the instance with the highest usage.

When an ECS in pay as you go is stopped, it is not charged (calculation resources: vCPU and memory). However, the resources associated with the ECS, such as EVS disks (systems and data) and the public IP address are still billed. However, there are some ECS templates with one or more local data disks (families of instances d1, d2, p2, p2s). For these the billing continues until the ECS instance is deleted.

If you want more details: https://cloud.orange-business.com/en/offers/infrastructure-iaas/public-cloud/assistance-flexible-engine/understand-your-invoice-flexible-engine/

There are two billing methods for this service: pay-per-use billing and monthly billing (in the case of a reservation of instances (RI)).

Note: If I have two identical instances but with different subscriptions (Per Use / Reserved Instances) then the most used instance will automatically benefit from the billing associated with your subscription.

Example: If you subscribe to a t2.micro instance in Pay As You Go and a t2.micro instance with a reserved instance, we will take the t2.micro instance with the highest usage into account in the reserved instance billing. This allows you to receive the discount associated with the reserved pending billing on the instance with the highest usage.

for more information, click here.

If your company has more than one Flexible Engine tenant, OBS will send you an invoice per tenant by default. If you would like to receive only one invoice, make a request to your OBS sales contact to activate this single invoice – you will need to give the email address of the user who will have access to the single invoice in your Cloud Store customer area.
When this single invoice is activated, a new “multi-services contract” will be accessible in the Cloud Store, it will include :
– the single invoice sent to you monthly (PDF document)
– the single, monthly billing report (EXCEL)
– daily invoice simulation (EXCEL)
These documents contain details of everything you are invoiced for, taking into account the different parties involved (concatenation of data).

All billing files available in the cloud store (EXCEL reports and CSV detail files) are also available via API in REST format.
To activate the use of this REST API, please ask your OBS sales contact: he will put you in connection with our team who will explain you the activation steps and also the use of this API.
This service is included in the Flexible Engine offer, there is no extra charge.

By default, if you have several Flexible Engine tenants/domains (OCB000NNNN), OBS sends you an invoice for each of these tenants/domains every month.

If you want to receive only one invoice for all your Flexible Engine tenants, please ask your OBS sales contact:

 

  • You will need to give your sales contact the details of the person who will have access to this unified invoice on the cloud store (surname, first name, email address, phone number)
  • This single invoice will be sent to the same email address as usual
  • It will contain the concatenation of the details of all your Flexible Engine uses, as well as a summary (table with subtotals for each OCB000NNN tenant)
  • It will be available on a new space in the cloud store (OCB000NNNN) – in this space EXCEL billing reports and CSV detailed usage reports are also unified

 

This service is included in the Flexible Engine offer, there is no extra cost.

Account Management

The management of a tenant’s users is done from your Cloudstore Customer Space, in the “Users” tab. If you do not see this tab, you do not have the right to access it : you need to ask someone in your organization to give you these rights.

Multi-tenant management allows you to view or modify all your tenants and create new tenants. Send an email to an OCB sales representative to request activation of multi-tenant management. Once your request has been processed, you will receive a second access login to the Cloudstore allowing you to view or modify your tenants and create new tenants. We also offer to all our customers who have 3 or more tenants to activate their multi-tenant bill (see the Q&A : “Where can I find a global invoice for all my domains?” below)

The referent user of your tenant is defined during the creation of the tenant. The current referent user of the tenant can assign his role to another user : he does it in his Cloudstore Customer Space, in the “Users” tab (“Change referent” button). He retains all his rights on the tenant – if he no longer wishes to access the tenant, he can withdraw all his rights himself as he is the user manager.
NOTE 1 : In the event that the current referent user can not access his Cloudstore Customer Space (for example if he has left the company), send an email to your Flexible Engine sales representative specifying the tenant’s code (OCB000NNNN) and the new referent’s contact information : firstname, surname, email, phone number.
NOTE 2: A change of referant does not change the domain owner of the tenant (this requires a separate action).

 

The “domain owner” of your tenant is defined during the creation of the latter. The current “domain owner” of the tenant can assign his role to another user: he does it in his Cloudstore Customer Space, “Users” tab (“Change domain owner” button). If he no longer wishes to access the tenant, he can withdraw his rights himself.
NOTE 1 : If the current domain owner cannot access his Cloudstore Customer Space (for example, if he has left the company), send an email to your Flexible Engine sales representative, specifying the domain name (OCB000XXXX) and the contact information of the new “domain owner”.
NOTE 2 : Changing the “domain owner” does not change the tenant’s referant (this requires a separate action).

If your organization has the “online tenant creation” capability, then at least one of your users has a “partner” login and a “Create New Contract” link on their Cloudstore customer home page that allows them to create a new Flexible Engine tenant from that link. The creation of the tenant is instantaneous.

If you regularly have tenants to create, we advise you to request the activation of a “partner” login with the “Create new contract” function by sending an email to your OBS sales representative: you will indicate to him the person in your organisation who needs this login. Your request will be processed within 24 hours, unless your organisation is not on French territory (an additional operation in our financial systems, which may take one to several weeks, will be necessary).

Whatever your situation, you can request the creation of an additional tenant by contacting your OBS sales representative directly. They will ask you to fill in a form or “order form” which you will have to send back to them once completed so that they can process your request. You will receive your identifiers within 24 hours of returning the form.

OBS does not take responsibility for deleting your data.
If you no longer need Flexible Engine, you must first delete all resources that are in your Flexible Engine tenant yourself; this is done via the Flexible Engine console, with the appropriate rights.
Then you have to remove the access rights to the tenant; this is done in your Cloud Store, section “users”.
Note: you will be billed for all your Flexible Engine usage until you delete all your resources, regardless of how you use them.

This service is only accessible to the referant user.
From his Cloudstore Customer Space, the referant user must go to the “Services” tab. In the catalog, he or she can access the “Modify the name of your contract” service free of charge. This operation takes effect in a few minutes.

If you have multiple Flexible Engine domains you may need the following features to manage them properly:

– Flexible Engine single Invoice: consolidate invoices from all your domains

– Cloud store “partner” login: easy access in the cloud store to the list of all your domains – without access to their technical console

Online tenant creation: an option of the “partner” login will allow you to create new domains yourself

The description of each of these functions, as well as their activation, are described in the corresponding sections of this FAQ page.

Your tenant’s referring user has all rights to the screens in the Cloud Store customer area. These rights cannot be taken away from him by another user with user management rights (manager rights” on the “user” section).

The domain owner user has all rights on the Flexible Engine console of your tenant. These rights cannot be taken away by another user with user management rights (“admin” rights on the technical console).

Only the referrer and the domain owner can assign their role to another user (for more details: read the corresponding FAQ).

If you would like to create new tenants yourself, you can request a “partner” login from your OBS sales contact.

Please read the corresponding entry in this FAQ for a description of the “partner” login and how to obtain it.

Our cloud experts will support you from start to finish, from consulting and expertise services to platform management, including Flexible Engine. We offer a range of expert services, or Professional Services, to support you from the definition of your migration plan to the ongoing optimization of your existing cloud.

This Professional Services range is broken down into six categories: audit and strategy, design and transition, specific expertise, support and coaching, security and finally technical assistance.

For more information on this range, click here.

If you wish to terminate your Reserved Instance subscription before the end of it, you must go to your cloud store customer area, then click on “your contracts”.
Then go to the “subscriptions” tab. You will find in this tab the list of your Reserved Instances and Flexible Reserved Instances. Choose the subscription you wish to cancel by clicking on the 3 dots and click on “cancel”. You will then have to confirm the cancellation by clicking on “ok”.
For any early termination of a Reserved Instance, a fee will be charged. The amount charged will be 12% of the total amount due on the initial subscription period.

For more information on this subject, click here.

Support

There are four different levels of support:
– Basic : Documentation, FAQ online on the Website and on the Help Center for independent viewing for all
Customers of the Services
– Standard : Support solution designed for Customers whose use of the Services is intended for application developments excluding production applications.
– Business : Support solution designed for Customers whose use of the Services is intended for production
applications.
– Premium : Support solution designed for Customers whose use of the Services is intended for demanding production applications of demanding production processes.

Your support level is determined at the creation of your tenant and can be changed by requesting a support level change (see the corresponding FAQ).

To learn more about support levels and the services they provide, please refer to the “Support Offers” section of our Service Description.

There are four different levels of support: Basic, Standard, Business and Premium. The initial level of support of your tenant is determined when creating it.
To request a change in support level for a tenant, contact your OBS sales representative, specifying your tenant number (OCB000XXXX) and the desired support level.
Support services are subscribed for a minimum of six months. During the commitment period, you can always change your support level but only to subscribe to a higher support level in the range. You will then be re-committed for six months on the new subscribed level.
The price of your new support level will be invoiced to you from the next month once your request has been processed.

To learn more about support levels and the services they provide, please see the “Support Offers” section of our Service Description.

The level of support that your tenant benefits from is visible in the Cloud Store customer space: it is registered in the “Contract” tab of your tenant.
Note: if you have several tenants, it is possible that their levels of support are different from each other.

To open an incident ticket, go to the Incidents page via the “Déclaration d’incident” tab. To choose the tenant on which report an incident, click on the “Périmètre” button in the top right corner and select a tenant. Click on “Déclarer un incident” and fill in the form before clicking on ” Valider” to open an Incident Ticket. Once the ticket is opened, you will be able to follow the management of Incidents via the ” Incidents récents” tab.
For more information, please refer to the document Incident Management.

Cloud Services

The Flexible Engine offer has a multitude of services and functionalities. The Getting started guide is available to help you get started in the best possible conditions and quickly build an infrastructure adapted to your needs.

For more information, you can read :
– Our tutorials on our Youtube channel How To Cloud
– From our explanatory videos

Flexible Engine offers many services. You can find a detailed description of the different services on the Orange Business Services site on the Features page. A summary of all services is also available in the Functionalities overview.
Each of our services are regularly updated. To see the list of what is new in Flexible Engine, go to the Release notes Flexible Engine page.
Technical documentation for all these services is available in the Help Center.

In your Cloudstore Customer Space, the Services tab shows you a catalog of services that can be ordered for you. A complete description of each of these services is available on the Features page.

Reserving Elastic Cloud server instances allows you to save money compared to pay-per-use billing.
Flexible Engine offers two types of subscriptions for reserved instances:
– Standard Elastic Cloud Server reserved instances
– Flexible Elastic Cloud Server reserved instances
Flexible instance reservation allows you to modify your reserved instances during the period of your subscription.

From your Cloudstore customer area, go to the “Services” tab. In the service catalogue, go to “Reservation of standard or flexible Elastic Cloud Server instances” and click on “Order”. Select the characteristics of your subscription (region, template and number of instances) and check the desired subscription in the list of available subscriptions before clicking on “Next”. Check the characteristics of your subscription and the method of payment in the summary of your order and finalise your order by clicking on “Order”.

Please note: subscribing to a Reserved Instance is a price option and does not guarantee the availability of the resource. If you wish to subscribe to an instance that is not yet in use, it is recommended that you check its availability on the technical console.

Go to the Change Requests page and click on the “Demander un changement” button.
In the “Catalogue de changements” list select “Catalogue de Changement Standard”.
Under “Catégorie,” select “Gestion des Quotas”.
Then select an option in “article de changement” and complete the form before confirming your request.

For more information, please refer to the Change Management documentation.

Access more regions and their datacenters around the world through the Cloud Alliance.
To take advantage of this service, go to your Cloudstore Customer Space and access the “Services” tab. In the services catalog, go to “Cloud Alliance Regions” and click on “Order”. Fill out the form and click on “Order” to confirm your order. You will receive an email asking you for additional information to set up your accesses. As soon as the settings have been made, we will send you your ID to access the Cloud Alliance regions.

From the Cloudstore, go to the “Services” tab. In the services catalogue, you can order your DeC or DSS service on your tenant : an OBS agent will contact you to establish a quote adapted to your needs and explain the procedure to follow. You can also order this service by contacting our customer service via your Cloudstore Customer Space. Once this quote has been validated, your new service can be installed on your tenant. You will find the description of the DeC and DSS services on the Flexible Engine features page.

From your Cloudstore customer area, go to the “Services” tab. In the catalog, you can request the File and Applicative Backup (FAB) service. Once this service has been activated on your tenant, the domain manager will receive access to the FAB console. He will then be able to give access to this console for the other users of the tenant. To do this, he will have to access the “Users” tab of his Cloudstore Customer Space, then go to the rights on the “Backup console” section and choose the “Cust_Admin” role. »

The Direct Connect service is a Flexible Engine service that allows you to connect your internal private network to a Flexible Engine Virtual Private Cloud.
The Flexible Engine Direct Connect Premium service allows you to configure your Direct Connect connection via the Flexible Engine console. To use this service, you will first need to order your Business VPN Galerie connections from Orange Business Services. Then your Business VPN owner needs to contact Orange Business Services to order a Gallery VPN access to the Flexible Engine. Upon receipt of your request, Orange Business will extend the reach of your Orange Business VPN to the desired location of the Flexible Engine Direct Connect and configure your hosted connections.
Once your connections are configured, you will receive a notification from Orange Business with technical details. The hosted connections OBS Galerie VPN hosted connections will appear on your Flexible Engine console. You will then be able to complete the configuration of your connections (subnets, gateway…).

To learn more and access the user guide for this service, visit the Direct Connect service page.

Subscription to a Flexible Reserved Instance is a pricing option and does not guarantee resource availability. If you want to subscribe to an instance that is not yet used, it is recommended to check its availability on the technical console.

From your Cloudstore Customer Space, go to the “Services” tab. In the service catalog, go to “Reserve Workspace resources” and click on “Order”. Select the characteristics of your subscription (region, template and number of instances) and check the desired subscription in the list of available subscriptions before clicking on “Next”. Check the characteristics of your subscription and the method of payment in the summary of your order and finalize your order by clicking on “Order”.

Warning : subscribing to a Reserved Instance is a pricing option and does not guarantee resource availability. If your target flavor is not already in use, it is recommended to check the availability on the technical console.

You can cancel your workspace subscription from the Cloudstore Customer Space by going to the “subscriptions” tab. To do so, click on the “Cancel” button on the right of the workspace subscription you wish to cancel:

If you have a subscription that concerns several workspace instances, you can select the number of instances to cancel.

The cancellation of your workspace subscription will be effective on the first day of the month following the cancellation action.

The Appliance Marketplace references various applications from our partners that we have selected and validated on Flexible Engine. Access the Application Catalog to discover our partners’ applications. Click on an application for more information about the solution, pricing, installation process, or support. Follow the installation procedure for each appliance to install them on your Flexible Engine domain.

Prerequisites :
You must be a customer of equinix and cloud exhange.
To implement your direct connect you must be an equinix customer and use the equinix cloud exchange service via Flexible engine.
If you are not an Equinix customer, we invite you to contact your Orange sales representative.

Instructions :
Login to the Equinix Cloud Exchange portal and create a connection to the Flexible Engine service by filling out the connection creation form. Your request will appear as “Pending Approval” on the Equinix Cloud Exchange portal and our customer service department will contact the lead user in your Flexible Engine domain and process the request. Once processed, your request will appear as “Approved” on the Equinix Cloud Exchange portal.

Note: If you know that your referral user is not available, please notify our support team by email at obs-cloud-z3.servicedesk@orange.com.

For more information, please visit the Direct Connect service page.

To order these licenses, you need to create a change request from your Flexible Engine customer area. In the “Services” tab, click on “Manage your change requests” and then “Request a change”. In the “change catalogue” field, select the Manage my Microsoft RDS & Office licences line and then select Microsoft RDS. All you have to do is notify if you are adding or deleting a licence and follow the detailed instructions.
Our services will provide you with your licence keys once they have processed your request. The licence details will appear on your next invoice.

WARNING: You must add a Microsoft RDS license before adding a Microsoft Office license.

WARNING: You must add a Microsoft RDS license before adding a Microsoft Office license (see RDS license questions).

To order these licenses, you must create a change request from your Flexible Engine customer area. In the ” Services ” tab, click on ” Manage your change requests ” then ” Request a change “. In the “change catalogue” field, select the Manage my Microsoft RDS & Office licences line and then select Microsoft Office. All you have to do is notify if you want to add or remove a licence and follow the detailed instructions.
Our services will provide you with your licence keys once they have processed your request. The licence details will appear on your next invoice.

Multi-project” is a function of the IAM “Identity and Access Management” service, which consists of partitioning your resources and user rights within your Flexible Engine domain, a bit like “sub-domains”.

This function is accessible in your Flexible Engine technical console, for the IAM service, via the “Projects” menu: the “Create Project” button allows you to create projects in your domain.

If you cannot create a new project, check the “Project” field of the Quota of your domain by increasing it (see the question “how do I request a change in quota?”).

When you try Flexible Engine by subscribing to the free trial your quotas are very limited.
In the paid version of Flexible Engine, by default your main quotas are:

– Elastic Cloud Server  : 100 ECS and 800 VCPU
– Elastic Volume Service : 600 EVS and 150 TB.
In any case, you will find the list of quotas you have in a dedicated screen in the Flexible Engine technical console: this screen is accessible via the button at the top right of the console.

ModelArts is the AI development platform on the Orange Business Services public cloud: Flexible Engine. For more information on this service, click here.

If you wish to try Model Arts during your Free Trial offer, you should contact your sales representative who will forward the request to the appropriate department. Subject to validation, you will receive an email indicating the activation of Model Arts on your Free Trial tenant.

If you have subscribed to the Flexible Engine paid offer and you wish to have Model Arts on your tenant, you just have to contact your sales representative to subscribe directly. He will take care of the activation request and you will receive an email telling you that Model Arts is now activated on your technical console.

For the benefit of its users or customers, Flexible Engine is constantly innovating, implementing every week new services, new features, capacity extensions and software upgrade to improve the network or security. Orange Business Service cannot accept any requests from its users or customers to freeze these changes. A public infrastructure hosts the computing, applications and data of thousands of customers. It would be totally impossible to manage these freeze periods if every customer requested them because we want to maintain a high level of innovation and maintenance on Flexible Engine cloud services.

Flexible Engine provides its users with all the services and features needed to distribute and replicate instances, applications, data, and networks with high resiliency and our cloud coaches can help you deploy or configure them. Therefore your activity can be secured without difficulty and without having to freeze any change.

If you have any questions or if you require more information about the Quality of Service of Flexible Engine or change management, you can contact your Service Delivery Manager or the Customer Service Desk.

 

When using anti-affinity, new instances to be created must be deployed on different physical hosts for each of the instances belonging to the ECS group (strict policy enforcement).

Depending on the overall load of the public cloud, the number of available physical hosts may occasionally fall short of the anti-affinity demand depending on the flavors of the ECS.

As the use of an anti-affinity policy through an ECS group is strictly enforced, the application can lead to a failure when creating massive new ECS instances of the same flavor.

We recommend that you contact support if you have encountered an error.

A “best effort” anti-affinity feature (no failure if there are not enough physical hosts available) is under development.

You may need to communicate to a third party (subcontractor, supplier, partner or other) the list of public IP address ranges that you will expose in your Flexible Engine tenant.

This list of address ranges is available in this file:

– This file is in JSON format

– The JSON format is the same as the format used by AWS format (Get-AWSPublicIpAddressRange API call)

– It describes Flexible Engine IPV4 address ranges and also IPV6 address ranges

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