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VM Troubleshooting

My VM won’t start.

Probable cause Solution
My VDC does not have enough resources

I check my available resource quota from the Data Center tab.

For storage, I check my storage policies, because it depends on the policy used by the VM rather than the total of my storage resources.

I compare with the amount of resources configured on my VM


To modify my VDC resources: Manage a vDC’s resources
One of the IP addresses assigned to a network card of my VM is already used by another of my VMs or by the gateway
  • This can happen when restoring a VM from a backup.
  • I check my IP addressing plan.

 

My Windows license is not activated.

Probable cause Solution
The VM cannot access the service zone I check the NAT rule that allows me to reach this service zone by following the procedure: Network connection to the service zone (NGP)
KMS has not been configured correctly

I use the Single Post-Configuration Script provided

Warning: If you do not use the templates, you must create a Temp folder at the root of C: with write permissions before running the post-config script.

The Web console does not open.

Probable cause Solution
Browser-related

Open the VM with the VMRC client in vCloud Director by selecting “LAUNCH REMOTE CONSOLE“
Proxy-related

 

I cannot open an SSH session.

Probable cause Solution
Firewall-related You need to check that traffic is allowed between the source and the destination