Wiki Cloud Avenue

Cloud Customer Space Troubleshooting [FR]

As a Client I don’t have an account on the cloud client area.

Solution :
The Client requests the cloud administrator who has an account in the cloud client area to create The Client’s account by following this procedure : Cloud Customer Space – User Guide – Rights)
If no user has an account on the cloud client area, The Client contacts the salesperson. If The Client has a silver or gold support level, they directly send an email to the corresponding mailbox.

I can’t open a ticket via my cloud client area

I use one of these two solution to report to support that I am unable to open a ticket from my Cloud Customer Space.

Open a Ticket by Phone In case of difficulty opening a ticket from the Cloud Customer Space, it is possible to contact support by phone. For this, The Client will need to provide their contract information as explained in the Support Ticket section [LINK?]	– Contact the support by phone : +33 (1) 85 14 93 56
Open a ticket by email In case of difficulty opening a ticket via the Cloud Customer Space. it is possible to contact support by email. For this, You must provide in the email the information of your contract as explained in the Support Ticket section [LINK?]	– Contact the support by e-mail: obs-cloud-z3.servicedesk@orange.com

As a Client I cannot access my technical console

Solution :
The Client opens a ticket to support