| Support Type | Description | Price (€) |
| Basic | Basic: documentation, FAQs, community forum available online on the Orange Business web site for an autonomous consultation for all the Orange Business’s customers. |
0% |
| Managed Tenant | Managed Applications : level of support to choose in case the service management is operated by Orange Business Service |
5% of the bill before discount excluding setup fees |
| Standard | Standard: A support offer designed for developers who use the Orange Business to develop non-production applications. |
7,5% of the bill before discount excluding setup fees with a minimum of 69€/month |
| Business | Business: a support offer designed for customers who use of the Orange Business to design, build and run low demanding applications. |
10% of the bill before discount excluding setup fees with a minimum of 199€/month |
| Premium | Premium : a support offer designed for customers who use of the Orange Business to design, build and run demanding applications. |
12% of the bill before discount excluding setup fees with a minimum of 899€/month |
| Business Europe | Business Europe : support solution where the support at level 2 and level 3 is only operated by OBS affiliates located in the European Union so no data is transferred to or accessible from a country outside European Union. |
17% of the bill before discount excluding setup fees with a minimum of 2000€/month |
| Support Type | Description | Price (€) |
| Basic | Basic: documentation, FAQs, community forum available online on the Orange Business web site for an autonomous consultation for all the Orange Business’s customers. |
0% |
| Managed Tenant | Managed Applications : level of support to choose in case the service management is operated by Orange Business Service |
5% of the bill before discount excluding setup fees |
| Standard | Standard: A support offer designed for developers who use the Orange Business to develop non-production applications. |
7,5% of the bill before discount excluding setup fees with a minimum of 69€/month |
| Business | Business: a support offer designed for customers who use of the Orange Business to design, build and run low demanding applications. |
10% of the bill before discount excluding setup fees with a minimum of 199€/month |
| Premium | Premium : a support offer designed for customers who use of the Orange Business to design, build and run demanding applications. |
12% of the bill before discount excluding setup fees with a minimum of 899€/month |
| Business Europe | Business Europe : support solution where the support at level 2 and level 3 is only operated by OBS affiliates located in the European Union so no data is transferred to or accessible from a country outside European Union. |
17% of the bill before discount excluding setup fees with a minimum of 2000€/month |
Note #1: The larger of the two amounts is taken into account in the billing.
Note #2: discount is not applicable to support prices.