New support model based in Europe

Flexible Engine
Release Notes

November, 2022

We are happy to announce a new support model “Business Europe” for the Flexible Engine cloud.

What is included?

  • The technical support team is based in Europe
  • Tickets can be opened by e-mail to Service Desk team
  • Mean Time to Identify (MTTI) for Priority 3 tickets less than 12 hours

As well as what is already included in the “Business Support” model:

  • Phone support for open incidents
  • Ticket handling 24/7 for Priority 1 and 2
  • MTTI P2 less than 2h
  • MTTI P1 less than 1h
  • General Technical Support (GTS) P1 and P2 less than 4h

Access to useful documentation on the Flexible Engine cloud: All documentation for getting started with your public cloud (

Technical documentation : Help Center (