The service Managed Applications provide to Customer the following 11 management levels:
- Governance and advisory services: governance to drive the project and additional guidance and advisory services.
- Managed OS: Operating system management including tasks related to the server and supplementary upgrading activities,
- Managed database: This service provides the Customer with complete database management, including tasks connected with the server and optimisation and upgrading activities.
- Managed middleware including all software offered in the catalogue by the components:
- Web server
- Proxy server
- Application server
- File server
- Source Code Manager
- Managed Kubernetes with CaasCad: supervision and operations for Kubernetes clusters with tooling suitable to co-management.
- Managed container with CaasCad: supervision and operations for containers deployed on Kubernetes clusters with tooling suitable to co-management.
- CaasCad: a tool for multi-cloud co-management of the Provider’s catalog.
- Managed application: Customer business application management (e-business web, ERP, CRM, Finance, HR, etc.) based on Customer procedures except SAP.
- Managed Hyperscaler Native Services: monitoring and operation of cloud native services and hyperscaler PaaS services (Azure, AWS, GCP).
- Log as a Service (LaaS): The Log As A Service managed with ECE (Elastic Cloud Enterprise) components is a Provider service. It is a complete end-to-end log analysis solution that helps in deep search, analysis and visualization of logs generated by different machines.
- Managed Big Data : Installation, Monitoring and Operation for Big Data solutions managed by the Provider
The Customer has the possibility of subscribing to different levels of management to for a single Project, however:
- For the managed database and managed middleware management levels, the Customer is required to subscribe to the managed OS management level as a pre-requisite.
- For the managed container level, the Customer is required to subscribe to the managed Kubernetes level as a pre-requisite.
- At the Managed Application management level, the Customer is required to subscribe to the managed OS management level, the managed database and managed middleware management levels, or to the managed container management level and the managed Kubernetes with CaasCad level, as the application requires that the related components be implemented in order to function.
Each of the Managed Tenant’s virtual servers (VM) may have one of the 4 possible management levels. The management level applies to the server in its entirety; different software cannot be hosted at different management levels on a single server.
Each of the Managed Tenant’s Kubernetes cluster may have one of the 3 possible management levels (managed Kubernetes, managed container, managed application on containers).
The Customer chooses at the time of ordering a support level among the two available (Standard, Premium) that applies to the entire Service. If the Customer wishes to benefit from different levels of support, he must subscribe to several Services, which will be deployed on separate Managed Tenants.
The Service Catalogue
The Customer may subscribe to the “Managed Applications” Service on any IaaS proposed in the Order. The Region is selected by the Customer at the time of Order and recorded in the high level design document.