Support

4 levels of support adapted to your needs

Flexible Engine / Support

Description

The Flexible Engine offer proposes 4 different support levels in order to adapt to your needs.

The objective of Flexible Engine support is to respond to incidents related to infrastructure services: availability of the platform, services, APIs…

(1) A P3 incident is a minor problem with a limited impact on the customer’s business and a possible workaround

(2) A P2 incident is a major and permanent loss of services affecting operations significantly, with no possible workaround

(3) A P1 incident is a complete and permanent loss of services with a severe business impact with no possible workaround

Coaching and support

In addition to support services, coaching offers are available to accompany you in your projects. Cloud Coach” experts in cloud solutions and issues for companies help you to take control of tools or deploy projects.

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