Cloud Customer Space - User Guide


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Access to your Cloud Customer Space

 

 

 

Set your password

If you already have an account to access the Orange Business Service Enterprise Customer Space, you do not need to reset your password. You can access your Cloud Customer Space with the same username and password. (See paragraph “Login to your Cloud Customer Space”)

If you have forgotten your password or do not have an Enterprise Customer Space account, you must set your password before you can access this portal.

Your password can be set by clicking on the “Set Password” button directly from the email you received (see image below):


Figure 1 Button to set your Orange password before the 1st connection

 

This button redirects you to the following password personalization page:


Figure 2 Password customization page

 

Be sure to enter your “username” received by email in the Identifier field, then copy the random characters in the field dedicated to this purpose and click on the Validate button.

A confirmation message is then displayed (see Figure below) 3: Password change request confirmation message) and an email is sent to you to continue the password change procedure.


Figure 3 Password change request confirmation message

 

This email contains a unique link. Click on this link to be redirected to the password change page:


Figure 4 example of an email sent following a password change request

 

On the Change Password page (see Figure 5: Change Password page), you will be prompted to enter the new password you have chosen twice.

Your password must comply with the following rule: at least 8 characters (medium level of security) or 10 characters (strong level) and must contain at least 1 lower case letter and 1 upper case letter and 1 number and 1 special character from among #! . @ _ – / (other characters like $ µ … are not allowed).

If your password is correct, you can then click on the Validate button: you will then receive an email confirming your password change.


Figure 5 Password change page

 

Login to your Cloud Customer Space

Your customer space is accessible at the following URL: https://selfcare.cloud.orange-business.com/

To access your customer space, you will first need to authenticate yourself using your login on a first screen. You can then click on the Next button and you will be directed to a second screen to enter your password defined in the previous step (see paragraph “Set your password”).


     
Figure 6 Cloud Customer Space authentification page

 

Once your identifiers have been validated, you then access the home page of your Cloud Customer Space.

For strong authentication accounts, please refer to paragraph “My security section“.

 

Forgot your password?

If you have forgotten your password, you can at any time click on the Forgotten password? link on the authentication page of your customer space (see Figure 6: Cloud Customer Space authentication page).

This link redirects you to the password personalization page shown in Figure 2: Password personalization page.

You can refer to paragraph “Set your password” to set your password for the following.

You will then be able to access the Cloud Customer Space at the url : https://selfcare.cloud.orange-business.com/

 

 

Forgot your username?

If you have forgotten your login, you can click on the Forgotten ID? link at any time on the authentication page of your client space (see Figure 6: Cloud Client Space authentication page).

This link redirects you to the login request page presented below (see Figure 7: Email login request page).

You will then have to enter your email address, then copy the random characters in the field dedicated to this purpose and click on the Validate button.


Figure 7 Request to send a login by email page

 

A confirmation message is then displayed (see below) and an email is sent to you containing your login ID.


Figure 8 ID request confirmation

 

You will then be able to access the Cloud Client Space at the following url: https://selfcare.cloud.orange-business.com/

 

 

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