What is it?
Credits are specific sums allocated to a tenant in the case of a refund of overpayment by Orange Business (e.g. cancellation of a reserved instance with prepayment, modification of a flexible reserved instance with prepayment).
Prepaid vouchers are sums advanced by the customer; they allow you to allocate an amount of consumption to a tenant. They will be used as the default payment method for billing your consumption. This means that this voucher is debited first and that any additional consumption will then be paid using the other payment methods available. The voucher has a validity period and cannot be used after the stated expiry date.
Offered vouchers are sums granted by Orange as part of specific programmes. They allow you to benefit from an amount of consumption offered on a tenant, which will be used as the default means of payment for billing your consumption. This means that this voucher is debited first and that any additional consumption will then be paid using the other payment methods available. The voucher has a validity period and cannot be used after the stated expiry date.
How do I receive credits or vouchers?
When an overpayment from Orange Business is identified, a refund process is initiated. Instead of a cash refund, a credit note is automatically generated for the corresponding amount. This amount is then converted into credits that will be automatically deducted from your next invoices.
You can make a prepayment with Orange Business, this amount can be adjusted according to your needs and your budget. The amount of the prepayment is then allocated to your account in the form of prepaid vouchers.
These vouchers will be automatically deducted from your next invoices, until the prepaid amount is used up. You can track the use of your prepaid vouchers at any time via your “My Credits” page, giving you full visibility of how your vouchers are being used.
You may also benefit from free vouchers within the framework of credit programmes initiated by Orange Business. The granting of vouchers is subject to validation by Orange Business and to compliance with the specific conditions of the programme.
How do I know if I have credits or vouchers?
Cloud customer space and “My credits” page
The credits and vouchers debited will also be visible in your monthly invoice.
How are they used?
Credits and vouchers are automatically applied to your invoices.
Credits and vouchers are applied until they are used up, expire or all the customer’s expenses are covered.
Orange Business optimises the application of your credits before they expire.
If your account has more than one credit and voucher, they are applied in the following order:
- 1. Credits
- 2. Available vouchers
- 3. Prepaid vouchers
If your account benefits from several credits or vouchers, their use is first applied by type as mentioned above. Within each type, the credits or vouchers with the earliest expiry date are used first. If several credits or vouchers have the same expiry date, the credit or voucher created first will be used first.
How can I track their use?
You can track the use and history of your provisions and credits in the dedicated “My Credits” area accessible via your Cloud Customer Space
This space allows you to view the use of your credits and provisions in real time, as well as the detailed transaction history, as explained below: