New support model based in Europe
Flexible Engine – release note
We are happy to announce a new support model “Business Europe” for the Flexible Engine cloud.
What is included?
- The technical support team is based in Europe
- Tickets can be opened by e-mail to Service Desk team
- Mean Time to Identify (MTTI) for Priority 3 tickets less than 12 hours
As well as what is already included in the “Business Support” model :
- Phone support for open incidents
- Ticket handling 24/7 for Priority 1 and 2
- MTTI P2 less than 2h
- MTTI P1 less than 1h
- General Technical Support (GTS) P1 and P2 less than 4h
Access to useful documentation on the Flexible Engine cloud : All documentation for getting started with your public cloud (orange-business.com)
Technical documentation : Help Center (orange-business.com)